MP Magic FAQs: Sizing, Care, Shipping & Returns
Find help with choosing your socks, caring for them and managing an order. For advice about a particular style, our team can help you check the details before you buy.
Sizing & fit
How do I choose my MP Magic sock size?
Start with the size chart for the specific style you want. MP Magic ranges use different size groupings, so do not carry a size label across styles without checking. Match your usual shoe size using the same sizing system, then check the foot-length measurements where provided. Open the size guide.
What if I am between sizes or unsure about the fit?
Send us the product name, your usual shoe size and sizing system, and your foot length before ordering. Mention if your shoes are close-fitting or you prefer extra room, so our team can help with that particular style. Ask about sizing.
How do I choose sock height and cushioning?
Choose a height that clears the collar of your shoes or boots, and leave enough room for your toes. A thicker sock is not automatically a better fit: try the sock and shoe together and check that the fabric sits flat beneath your foot. Compare sock styles.
Materials & product features
Are all MP Magic socks made from merino wool?
No. Our collection includes different materials and blends. Select from our merino wool socks if that is the material you want, and check the composition of the individual style before choosing.
What is MP Special Yarn?
MP Special Yarn is our functional yarn incorporating silver, copper and zinc. All 12 styles in our Antibacterial Socks collection use MP Special Yarn. Explore the technology.
Which socks retain over 97% antibacterial performance after 50 washes?
This applies to all 12 styles in our Antibacterial Socks collection. These socks retain an antibacterial rate of over 97% after 50 wash cycles. Follow the care instructions for your particular style.
Washing & care
Can I machine-wash Classic Basic merino wool socks?
Yes. Our Classic Basic merino wool crew socks are machine-washable at a maximum of 40°C. Their care instructions allow low-heat tumble drying and say not to bleach, iron or dry-clean. These instructions are for this style; follow the label for other socks. See Classic Basic details.
How should I wash my MP Magic socks?
Care instructions vary by material and style. Follow the washing and drying instructions on your product page and care label. If you need help, email support@mpmagic.com with the product name.
Can I use a tumble dryer?
Use a tumble dryer only if the care label on your pair allows it, and follow its temperature setting. Do not assume that machine-washable also means suitable for tumble drying. If you are unsure, check with our team before using heat.
Do odor-control socks still need washing?
Yes. Wash your socks regularly when they become dirty or sweaty, following the care instructions for your particular style.
Orders & shipping
Do you offer international shipping?
Yes. We offer worldwide shipping, with free shipping on orders of US$59 or more after discounts. If your order total after discounts is below US$59, a shipping charge applies at checkout. See Shipping & Returns.
Can you ship to APO, FPO or DPO addresses?
No. We cannot currently deliver to APO, FPO or DPO military addresses. Please use a supported delivery address when placing your order. Read the shipping policy.
Where can I check delivery times and shipping charges?
Please allow 1 business day for processing, plus the estimated transit time: USA 3–10 business days, UK 7–10 business days, and Singapore 5–8 business days. See Shipping & Returns for other destinations. Shipping charges are shown at checkout.
Who can help with an order that has not arrived?
Email support@mpmagic.com with your order number and the email address used at checkout. Include any tracking information you have so our team can investigate your shipment.
Will I pay taxes on my order?
Applicable taxes for European orders are calculated and added at checkout. Review your final order total before paying.
How do I request an order cancellation or address change?
Email support@mpmagic.com with your order number and the change you need. We will review your request as soon as we receive it.
Returns & support
How do I request a return?
Contact support@mpmagic.com within 14 days of delivery, before sending anything back. Include your order number, product name, a photo and the reason for your request. Our team will review your request and provide return instructions. See Shipping & Returns for the full policy.
What condition must an item be in for a return?
For a standard return, the item must be unused, in the condition you received it and in its original packaging. Keep your receipt or proof of purchase. See Shipping & Returns for eligibility and exclusions, or email support@mpmagic.com about your order.
What should I do if an item is damaged or defective?
Email support@mpmagic.com with your order number, a description of the problem and clear photos. We offer double compensation for confirmed product quality problems under our Shipping & Returns policy. Our team will review your case and explain the next steps.
How are approved refunds paid?
Approved refunds are applied to your original payment method after the return is received and inspected. The time it takes for the refund to appear depends on your bank or payment provider. If you need help, email support@mpmagic.com.
How can I contact MP Magic?
Email support@mpmagic.com with any questions. We will handle your enquiry as soon as we receive it. For an existing order, include your order number and checkout email; for product advice, include the product name and your question.
Do you offer a first-purchase satisfaction guarantee?
Yes. If you are not satisfied with your first purchase, contact support@mpmagic.com within 14 days of delivery to request a return under our money-back guarantee. Follow the conditions and return process in Shipping & Returns.
